Shopping Terms

 share on twittershare on facebook pinit  email

If you're a new Antipodes customer, welcome!

Log in/Create an Account
You don't need to register your details and create an account to purchase, but it will save you time the next time you shop if you do. Then our system will securely store them and automatically recall them each time you login in to the site – making online shopping much more efficient for you. You will only need to reenter your credit card payment details each time, which guarantees the safe and secure processing of your order.

Respecting your privacy
Antipodes respects your privacy and never sells, distributes or shares your information with any third party. We collect and keep your information strictly confidential. If you have subscribed to our monthly e-newsletter we will email you with products, advice and information relevant to your interests in Scientific Organic Beauty™ products. If you wish to stop receiving our e-newsletter, you can unsubscribe from our mailing list anytime.

Processing your order
Orders are processed within 24 hours of receiving them.

However, orders received during the weekend or on a New Zealand public holiday will be processed the following business day.

We like to keep you posted, so we will send you an email to let you know your order has been processed, and then another to let you know when your product has been dispatched. 

Making your secure payment
Antipodes uses internationally secure payment gateway, Paypal.

Pay for your items easily and more securely, simply with an email address or mobile number. No matter where you are.  Your security is Paypal's top priority. They combine world-class anti-fraud detection with 24/7 account monitoring to keep you safer. Your personal and financial details are securely encrypted to ensure your money and information stays safer when you pay with PayPal. Plus, your financial information is never shared.

You don't need a Paypal account to use their services, just click on the payment link and Paypal accepts payment using  VISA, MasterCard and American Express. 

Please select your currency at the top, and this will then be automatically displayed, and you will be charged in this currency at the rate applicable at the time of purchase and billed to your credit card.

Any information you send will be encrypted when it is entered and when in transit. Your information remains totally confidential. Your payment is secure!

Returns and Refund Policy
We are happy to make a full refund to you if for the unlikely reason your Antipodes product is proven to be faulty.  To make a return and claim a refund, contact our Beauty Expert at beautyexpert@antipodesnature.com to have a Consumer Returns Form emailed to you. Please fill out this form and return it along with the faulty item within five days of receiving it to:

Antipodes
PO Box 888 
Wellington 6140 
NEW ZEALAND

Please note that within our obligations under the Consumer Guarantees Act we do not offer product refunds or exchanges for change of mind or dislike of texture or fragrance of a product after purchase. You are welcome to try before you buy!

Try before you buy
We supply testers across the range at retail outlets so you can experience our products before you purchase, as we do not offer refunds or exchanges for dislike of texture or fragrance. We also recommend patch-testing on your skin before use, and carry that reminder on our labels.

Nature's variations in Antipodes products
As Nature is constantly in flux, you may notice minor changes to products between batches. These are caused by seasonal and other fluctuations in our raw ingredients, so you can take these variations as a positive sign of Antipodes’ commitment to using only pure, non-refined ingredients.

Switching to Antipodes skincare and makeup
Your skin will love you for making the change to Antipodes!

Be aware that spots or breakouts may occur when making the transition to natural products, or when changing brands. Your skin may look or feel different while adjusting, and undergo a necessary detoxification process. These effects will subside within a short period of time.

Selecting the right products for your skincare
Please see the products we recommend for your skin condition on our Beauty Expert page. 

If you find a product is not suited to your skin, contact our Beauty Expert at beautyexpert@antipodesnature.com and together you can work out the best solution and right products for you. 

Antipodes essential oils are pure and made up of a number of components. While sensitivities or mild reactions to ingredients are rare, they can occur. Often people are unaware of the exact component of an ingredient which can cause their skin to be sensitive, therefore the source of the irritation is difficult to determine. 

Remember that your skin is more sensitive during hormonal fluctuations, pregnancy, menopause, wintertime and while taking medication. We recommend extra caution during these periods, and patch-testing all products on your skin – including those that you use regularly.